Terms & Conditions




All rates are quoted in New Zealand Dollars on a per night basis and include GST of 15%. All accounts must be settled directly with Tokaanu Lodge Motel in New Zealand Dollars.


Age: You must be 18 yrs or over.

All reservations, bookings and inquiries can be made by Email and will be replied to within 24 hours. For instant confirmation please reserve via our website or alternatively call us directly.

Reservation via the phone will require full customer and credit card details. Payment will be taken in full at the time of arrival via an approved method of payment (Cash, Visa, MasterCard or Eftpos). 

Reservations via the phone where the user does not have a credit card will be given 24 hrs to use a credit card or direct credit into our accounts the full value of the stay. Rooms will not be held longer than this time period without a form of firm confirmation.

Arrival and Departure Times

Check in time is 2 pm - Late check ins are welcome, approximate notification of arrival time is appreciated so we can have your room warm for you is appreciated.

Upon arrival payment will be required in full.  

Check out time is 10 am
Subject to the motel status on the day of departure, late check-out may be available, please check with reception should you require this facility. There may be a charge applied for a late check out.

Cancellation/refund policy:

Free Cancellation if cancelled up to two days before date of arrival (2:00 pm Check-In)**. If cancelled or modified later or in case of no show 100 percent of the first night will be charged.
** School & Public Holidays: 7 days notice required for cancellations or amendments otherwise no refund would be given on your Booking Deposit unless unit and all like units, are resold.
** Group Bookings: if cancelled up to 30 days before date of arrival only a $20 administration fee will be charged. If cancelled or modified later or in case of no show 100 percent of the booking will be charged as originally quoted. Confirmation of guest numbers must be made 14 days prior to arrival
For all bookings there is no refund for early check-out. The  guest accepts to have their credit card charged in the event of any cancellation.
Please note - Special events and promotional room rates/offers a no cancellation policy applies, which means, no refunds or changes permitted


No show – fail to arrive

As the Tokaanu Lodge Motel has a contract with you and holds your booking in good faith pending your arrival, if you fail to arrive for your booking, you will be charged the full cost of the accommodation booked.

Credit Card guarantees / online reservation

Online reservations through Tokaanu Lodge Motel website requires authorisation of a current / valid credit card. Not visa debit or a like. No charge will be made via a payment gateway i.e. pay when you arrive.
Tokaanu Lodge Motel reserves the right to charge or pre-authorise a credit card on bookings made via a booking site that has no payment gateway.
Early departure, earlier than the reserved date, may not result in a refund unless the motel management are able to re-let the booked accommodation.


As this is a smoke free motel. Please smoke outside away from open windows, doors and other guests, especially children. In the event of someone having smoked in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest. “Resulting loss of income” could be following guests refusing to stay in that booked room.

Room condition

If your room is left in an unsatisfactory state, this includes, excessive rubbish, misuse of motel property (including Manchester), any unhygienic uncleanliness, excessive mess or odor in the kitchen, which causes unwarranted cleaning time by Tokaanu Lodge Motel Staff. The Guest will be charged a $50.00 cleaning fee.

Damage to Motel Property

Damage to motel property should be reported immediately. Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements.


Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property, that require specialist cleaning or repair will be charged to the registered guest. Visitors must depart the property quietly by 10pm.


All friendly pets are welcome. You will however need to request a pet friendly room when a booking is made as we have some rooms that are pet free. 

Pets are permitted in rooms. They must have their own bedding and stay off the motel furniture. The registered guest is responsible for behaviour of their pet/s on the property and in the motel unit. Any dog excrement must be picked up and removed from the property.  Dogs must be on a lead at all times in motel grounds and must not be left alone in the unit. Any damage caused by pets that require specialist cleaning or repairs/replacement of property will be charged to the registered guest. Any noise issues are the responsibility of the registered guest. If pet noise is interfering with other guests stay then the owner of the pet may be asked for it to be removed from the property at the motel staffs discretion.  There is a $5 pet fee per pet, per night.

Overdue Accounts

All accounts are payable on arrival. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.

Child Policy

Children 2 years of age and under are free of charge when accompanied by a paying adult and using a port-a-cot. In circumstances where additional beds or bedding are required or used, the extra person rate will apply. Beds that are unnecessarily used that are not part of the tariff could be charged as well. We also note that it is the parent’s responsibility to supervise the child at all times while staying at Tokaanu Lodge Motel. This includes supervision at the trampoline.

Force Majeure

Tokaanu Motel will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lockouts or any other cause not reasonably within the control of the hotel.


Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tokaanu Lodge Motel’s relationship with you in relation to this website.

The term Tokaanu Lodge Motel or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.

The information contained in this website is for general information purposes only. The information is provided Tokaanu Lodge Motel and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Tokaanu Lodge Motel. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Tokaanu Lodge Motel takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.



Contact us today:

email: tokaanulodge@farmside.co.nz

phone: +64 07 386 8572